Refund policy

This policy applies to all orders paid in full, fulfilled and shipped. Orders shipped within the United States as well as international. 

• Orders paid for in full but have not shipped, within 4 days of the order placement date the customer is responsible for sending an e-mail to our customer service department at montezla6@gmail.com to request a full refund.
• Orders that have shipped and are in-transit to the final destination, within 7 days of the order placement date the customer is responsible for sending an e-mail to our customer service department at montezla6@gmail.com to report the delay in receiving the order. The customer must provide the following;
• order number
• carrier tracking information
• city and state of destination

The customer may be responsible for notifying their carrier directly and may be subject to wait for an additional period of time. Please note that many carriers are experience service disruptions and this may effect delivery times. 

• Orders that have been delivered to their final destination and contents are damaged, within 24 hours of receiving the order the customer is responsible for sending an e-mail to our customer service department at montezla6@gmail.com to report the condition of the delivered items. If the item is in stock M6 Metals may replace the item with the same exact item. 
• the customer must return the damaged item to M6 Metals and provide tracking information. 
• Upon receipt of the returned item, the customer will receive a refund for their original shipping amount.
• M6 Metals will replace and ship the exact item to the same address as the original order was shipped to.
• Orders that have been delivered to their final destination and contents are missing, within 24 hours of receiving the order the customer is responsible for sending an e-mail to our customer service department at montezla6@gmail.com to report the missing items. 
• if order tracking has confirmed delivery of the items the customer is responsible for contacting the carrier directly.
• the customer is responsible for filing a claim directly with the carrier.
• order refund may be subject to further research by M6 Metals and may not be entitled to a full refund. 
• Orders that have been delivered to their final destination and customer claims to have not received the package, within 24 hours of receiving the order the customer is responsible for sending an e-mail to our customer service department at montezla6@gmail.com to report the missing package. 
  
• if order tracking has confirmed delivery of the items the customer is responsible for contacting the carrier directly.
• the customer may be responsible for filing a claim directly with the carrier.
• order refund may be subject to further research by M6 Metals and may not be entitled for a full refund.